Refund & Return Policy

Last Updated: February 2026

At MedStore USA, customer satisfaction is important to us. Due to the nature of pharmaceutical products, we maintain strict refund and return guidelines in accordance with pharmacy regulations.

1. Prescription Medications

For safety and regulatory reasons, prescription medications cannot be returned or refunded once they have been dispensed or shipped, unless there was an error in fulfillment or the product arrived damaged.

2. Non-Prescription Products

Over-the-counter (OTC) items may be eligible for return within 7 days of delivery if:

• The product is unopened and unused
• Original packaging is intact
• Proof of purchase is provided

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photo proof for verification. Once approved, we will arrange a replacement or refund.

4. Refund Processing

Approved refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, cancellation is no longer possible.

6. Non-Refundable Situations

• Opened or used medications
• Products returned without authorization
• Incorrect shipping address provided by customer

7. Contact for Refund Requests

To request a return or refund, please contact our support team:

MedStore USA
📞 Phone: +1 315 226 7098
✉ Email: support@medstoreusa.com

We reserve the right to update this Refund Policy at any time to comply with legal and pharmacy regulations.